Returns & Exchanges

 

Returns & Exchanges Policy

At Islampur.in, we prioritize your satisfaction above all else. We maintain an open, flexible return framework across our catalog, backed by clear guidelines to ensure smooth, transparent resolution for every order.

1. Category-Wise Return Windows & Inspection Rules

To protect hygiene and quality standards while providing a flexible shopping experience, returns are categorized based on product type:

  • Consumable Items: Consumable goods must be inspected immediately upon delivery. Any issues, shortages, or return requested”irrespective of whether the package is opened or unopened, used or unused”must be reported within 5 minutes of delivery. You may notify us via email, phone, or active store chat support.
  • Non-Consumable Items (Apparel, Goods, etc.): Eligible for return or exchange within a generous 30-day window from the delivery date, provided the items remain completely unused, unworn, unwashed, undamaged, and accompanied by original tags and packaging, subject to final inspection and verification by our quality assessment team.
  • Opened Package Notice (Non-Consumables): If the outer seal or packaging box of a non-consumable item is opened upon delivery, any immediate discrepancies or damage claims must be reported within 5 minutes of receipt using any available support channel.

2. Reverse Pickup & Returns Process

  • Hassle-Free Doorstep Pickup: Once a return request is submitted and authorized, we arrange reverse pickup directly from your address.
  • Fulfillment Partners: Returns are collected through our hyper-local dispatch team or designated integrated logistics courier partners.

3. Refund Processing & Timelines

  • Standard Refund Window: Once your returned item arrives at our local fulfillment center and successfully passes quality inspection, refunds are initiated immediately. Payments are returned to your original payment source (UPI, Credit/Debit Card, Netbanking) via our RBI-licensed payment aggregators within standard banking timelines (5 to 7 business days).
  • Instant Refund Option: Where supported by our payment gateways, customers may opt for an Instant Refund directly back to their payment account. Please note that instant processing may incur a nominal third-party payment gateway transaction fee deducted from the final refund total.

4. Universal Return Eligibility

  • Customer-Centric Promise: We believe in delivering absolute peace of mind. Subject to the reporting windows and basic condition checks listed above, we accept returns across all our product categories to ensure your purchasing experience remains smooth, effortless, and entirely risk-free.

5. Customer Support Contact

To initiate a return or report a delivery issue within your active window, reach out immediately to:

  • Email: arzooxn@gmail.com
  • Phone / WhatsApp: +91 7066066669